At RUNA, we stand behind the quality of our products. If you’re not satisfied with your purchase, we’re here to help.


30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee from the date your order is delivered.
If you’re unhappy for any reason, you may request a refund within 30 days, subject to the conditions below.


Eligibility for Returns

To be eligible for a return or refund:

- Requests must be made within 30 days of delivery
- The product must be unused, unopened, and in its original packaging
- Proof of purchase is required

For hygiene and safety reasons, opened or used consumable products cannot be returned, unless the item is defective or damaged on arrival.


Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

- Your order number
- A clear photo of the item and packaging

We will arrange a replacement or full refund at no additional cost.


Refunds

Once your return is approved:

- Refunds are processed to the original payment method
- Processing time is typically 5–10 business days, depending on your bank or payment provider
- Shipping costs are non-refundable unless the return is due to our error


How to Request a Return or Refund

To start a return or refund request, email us at:

support@shopruna.com

Please include:

- Your order number
- Reason for the request
- Photos (if applicable)

Our support team will respond within 1–2 business days.


Exchanges

We do not offer direct exchanges. If you wish to purchase a different item, please place a new order after your refund is processed.

Contact Us

If you have any questions about this policy, reach out to us anytime at:
support@shopruna.com